Delivery information

Last updated: August 14, 2020 2:07pm

Delivery Cost

Delivery cost is calculated on a "per kilogram" basis and is based on the delivery option you select at checkout. We occasionally offer free delivery to certain locations, or free delivery sitewide. Buyers who have an account with us sometimes receives "Coupon codes" that allow them qualify for free delivery anywhere in Ghana.

Delivery Times

Each product's or order's estimated delivery date is seen on the product page and during the checkout process. As stated on the product page, the estimated delivery date is the maximum number of days(5 working days) you wait to receive your order. This also means that you can get your order can be delivered to you in less than 5 days. Delivery is done between 09:00AM and 6:00PM, Monday through Saturday.

How will the delivery be done?

Product / Package / Order delivery will be done through partner courier service.

Delivery Zones

We deliver orders to any part of Ghana based on pre-defined delivery zones. You will receive a call from our delivery agent ONLY if your delivery location falls beyond any of our delivery zones on how best to have your order delivered to you.

If for some reason you don't receive your product, you may be eligible for a replacement product if you notify us during your return and exchange time period.

Purchases of product through www.Dotmatrix.com are subject to a destination contract. This means that once our delivery partner has handed over your product to you in it's complete state, Dotmatrix will not responsible for any loss, theft or damage after delivery. We hope you give maximum corporation to allow for a smooth transaction. If there is anything you don't understand please call our support line 0546727295

 

Delivery Terms

Paying for orders placed on Dotmatrix can be done by "Cash on delivery" or through our "Bank account". Cash on delivery payment however applies ONLY to customers in Accra. Customers in all other regions will be required to make full payment via our Bank account (UBA).

Does Dotmatrix deliver globally?

Currently, Dotmatrix does not deliver items globally. However, you can make purchases on the website from anywhere in the world while ensuring that the Delivery Address is within Ghana.

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Disclaimer: dot Matrix does not own rights to the original images of products used on our website.

*Prices and availability of products subject to change without notice.